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The Strategic Approach to Vendor Negotiations

March 17, 2017

Authors

Robert Klingler

The Strategic Approach to Vendor Negotiations

March 17, 2017

by: Robert Klingler

the-bank-accountOn March 17, 2017, Jonathan and I sat down with Bryan Cave Partner Sean Christy in the latest episode of The Bank Account for a discussion of the FDIC’s Office of Inspector General’s Report on Technology Service Provider Contracts.  Before diving into the OIG report, Jonathan and I briefly discuss the potential impact on deposits with regard to the Federal Reserve’s latest increase in rates, the OCC’s draft supplement for fintech bank charters (and related BankBryanCave.com blog post), and the change in Federal Reserve policy lessening the examination of certain smaller bank mergers.

Sean is a partner in our Strategic Sourcing group, and has significant experience representing bank and other financial services providers in the negotiation of the their

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Reviewing Third Party Vendor Service Contracts

November 14, 2016

Authors

Jerry Blanchard

Reviewing Third Party Vendor Service Contracts

November 14, 2016

by: Jerry Blanchard

OLYMPUS DIGITAL CAMERAManaging third party vendor relationships has always been an important function in banks. More recently it has become a hot topic for state and federal financial bank regulators.

As a result, we have compiled our Seven Part Guide on reviewing third party vendor service contracts into one article.  A checklist for reviewing third party vendor contracts is included in the article, and also available separately.

The analysis covers typical elements that should be found in any third party vendor contract, including provisions on the nature of services to be provided, the location where the word is to be performed, breach and termination, as well as provisions related to the potential outbreak of zombies.

Reviewing Third Party Vendor Service Contracts

Checklist for Vendor Service Contracts

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Part 7 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 12, 2016

Authors

Jerry Blanchard

Part 7 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 12, 2016

by: Jerry Blanchard

This is part 7 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Indemnification. Indemnification provisions in a third party services contract can be hotly contested. There is no question that banks should include indemnification clauses that specify the extent to which the bank will be protected from claims arising out of the failure of the vendor to perform, including failure of the vendor to obtain any necessary intellectual property licenses. Not surprisingly, they can be one of the most difficult provisions to reach an agreement on.

In its simplest terms, indemnification constitutes an agreement to allocate certain risks of loss among the parties. It is analogous to a guaranty but just like a guaranty, the fact that you have one does not insure a party that they will in fact be protected from loss.

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Part 6 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 4, 2016

Authors

Jerry Blanchard

Part 6 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 4, 2016

by: Jerry Blanchard

This is part 6 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Ownership of Trademarks, Copyrights, Patents and Other Trade secrets, Source Code escrow Agreements. Typically, each party should own its pre-existing materials and derivative works thereof and materials developed by the parties or their contractors individually and outside of the contract, and each party should provide the other with licenses to its materials necessary to receive or provide the services during the term.  The contract should include intellectual property provisions that clearly define each party’s intellectual property rights for their pre-existing materials and materials developed as part of the contract.

Does the vendor currently own or have the right to use all of the patents, trademarks, copyrights, etc., needed to provide the services under the contract or are they using intellectual property assets

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Part 5 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 29, 2016

Authors

Jerry Blanchard

Part 5 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 29, 2016

by: Jerry Blanchard

This is part 5 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Vendor Notice Requirements

Business -Strategic Changes. There are several categories of events the bank will want to be notified about.  The first involves things like significant strategic business changes, such as mergers, acquisitions, joint ventures, divestitures, or other business activities that could affect the activities involved. In certain instances the bank may want the ability to terminate the contract if the vendor merges with another company or if there is a change in control. Similar to a loan transaction, the bank has “underwritten” the vendor. Bank officers have has met the vendor’s senior management and are comfortable with the general direction of its business. A merger or change of control may change the strategic direction of the vendor and the

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Part 4 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 20, 2016

Authors

Jerry Blanchard

Part 4 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 20, 2016

by: Jerry Blanchard

This is part 4 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Services level. Services levels should be defined. For example, are the service to be made available 24/7 365 days a year or are they only needed during normal business hours. When the services involve some type of software or online technology, what is the minimum amount of   “uptime” required? Depending on the services involved, uptime might be 99.9%, for example.  vendors will understandably push back on that figure and might suggest 98%. The right figure need not be either one of those numbers and is dependent on the type of service being provided and its criticality to the bank’s delivery of services to its customers. To the extent there is planned downtime for things such as software updates it should occur during

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Part 3 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 13, 2016

Authors

Jerry Blanchard

Part 3 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 13, 2016

by: Jerry Blanchard

This is part 3 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Location of where the work to is to be performed

Domestic locations. Where is the vendor actually performing the work? Will they need physical access to the bank premises or equipment?  Will they be on-site during or after business hours? The contract should reference security policies governing access to the bank’s systems, data (including customer data), facilities, and equipment.  The vendor should be obligated to comply with the security policies when accessing such resources. If the work is being done at the vendor’s office, the bank will want approval rights any change in the location. Depending on the type of services being provided, the bank may also want the contractual right to go to the vendor’s offices to view the

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Part 2 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 6, 2016

Authors

Jerry Blanchard

Part 2 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 6, 2016

by: Jerry Blanchard

This is part 2 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Recitals.

Some contracts will contain several “WHEREAS” clauses at the inception of the document followed by a recitation of various facts about the parties and what they are trying to accomplish by entering into the contract. From a pure legal standpoint, “WHEREAS” clauses are not required but many parties like to include them to properly set the stage for what is to come afterwards. If they are included, the bank needs to review them, particularly those that describe the parties and the services that the vendor will perform. The recitals provide for an introduction to the parties and provide a high level overview of their agreement. It is a bit like looking at a topographical map and following two streams as

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Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

August 30, 2016

Authors

Jerry Blanchard

Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

August 30, 2016

by: Jerry Blanchard

Introduction

Managing third party vendor relationships has always been an important function in banks. More recently it has become a hot topic for state and federal financial bank regulators. The increasing complexity of what vendors are doing for banks and the related attention to cybersecurity threats all contribute to the greater scrutiny. The 2016 white paper by the OCC, “Supporting Responsible Innovation in the Federal Banking system: An OCC Perspective,” is just one of several guidance documents issued by the federal financial regulators over the past five years that focus to a large extent on third parties providing services and technology to banks. Significantly, some examinations have resulted in the regulators imposing settlements and impose civil money penalties on vendors. Previous to the OCC white paper, the CFPB issued third party guidance in 2012, the FFIEC provided guidance on IT service vendors in 2012 and

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A Significant Change in the Regulatory Oversight of Third-Party Relationships

April 7, 2014

Authors

Bryan Cave

A Significant Change in the Regulatory Oversight of Third-Party Relationships

April 7, 2014

by: Bryan Cave

Both Banks and Their Vendors Must Pay Attention

Introduction

First there was the bulletin about third-party vendors issued by the Consumer Financial Protection Bureau (CFPB) in April 2012. Then it was the FFIEC’s guidance on IT service providers in October 2012.  Next came the FDIC’s September 2013 Financial Institution Letter about payment-processing relationships with high-risk merchants.  Then there was the news on October 30, 2013 about the OCC’s guidance on third-party relationships, followed shortly by the Federal Reserve Board’s guidance on managing outsourcing risks in December 2013.

Let’s face it. There has always been guidance and concern about banks and their relationships with third-party service providers. But in recent years it has become quite obvious that the bar has been raised on how banks relate to their third-party processors, program managers, and other service providers. These

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